We connect personalised equipment to your home phone, and when you activate it in an emergency you can speak with staff in our control centre. If you are unable to talk, we will assume that you need help. We connect you to your designated friend or relative so they can bring help and support.
Our operators are on standby 24/7 and respond either by:
- notifying a relative or friend,
- alerting the emergency services,
- offering advice, support and information.
A personalised profile on our system helps us quickly find the right help for you.
How it works
What do I need?
How much does it cost?
“In additional to a Lifeline pendant, I wear a falls detector around my wrist. As soon as an incident occurs, the falls sensor sends an alert to my family so that appropriate help can be summoned quickly.”Case study: Mrs G.
We can provide a second pendant for second resident for £4.00* per month.
*VAT exempt price. You may qualify for VAT exemption.
What is VAT exemption?
It allows chronically sick or disabled people to buy eligible items at 0% VAT rather than 20% VAT.
Who is eligible
To be eligible for the VAT relief you have to fit the following criteria:
A person who is ‘chronically sick or disabled’:
- With a physical or mental impairment which has long term and substantial adverse effect upon their ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness; or
- Who is terminally ill.
Note – it does not include frail elderly people who are otherwise able-bodied or those who are temporarily disabled or incapacitated, such as with a broken limb.
How do I apply for VAT Exemption?
To waive VAT on an eligible purchase, a simple declaration can be made at the point of ordering. We just need to know your name, address and nature of your disability.
For more details on VAT exemption visit the government website